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Is shipping free for products ordered from stores on MerkatoMall.com?

How do I find a merchant on Merkato Mall?

How do I find a product on a merchant's store on Merkato Mall?

How can I order a product or service from a merchant on Merkato Mall?

What kinds of payments do the merchants on Merkato Mall accept?

Are the transactions on Merkato Mall secure?

Do I have to register to shop on Merkato Mall?

What is your return policy?

How can I contact Merkato Mall?



Is shipping free for products ordered on Merkato Mall?

Yes shipping is free for all products delivered in USA and Addis Ababa, Ethiopia. But products delivered to other cities in Ethiopia or the rest of the world will have extra shipping charges. The shipping cost differs greatly from city to city. So please contact us with your order to figure out the exact amount.

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How do I find a merchant on Merkato Mall?

Option 1: See opened merchants' stores in one page.
Click on the Opened Stores link at the top of the page

Option 2: Browse by department.

  • Click on the country where you want us to deliver your purchases: Ethiopia or USA

  • Click on the department of your choice: e.g. Books, Gifts

  • Merchants in that category will be listed on the left side
    The featured merchant's web page will be shown on the right side



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How do I find a product on a merchant's store on Merkato Mall?

Option 1: Search for the product or service.

You can search for the product by name or description.

If the merchant has a product related to what you searched for, the search will display the results.

Option 2: Browse by category.

You can browse by using the left hand navigation on the merchant's web page

Click on the department of your choice: e.g. Books, Gifts
Products in that category will be listed on the right side



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How can I order a product or service from a merchant on Merkato Mall?

  • Step 1: Find a merchant. Click here for help finding a merchant.
  • Step 2: Find a product from the merchant's store. Click here for help finding a product.
  • Step 3: Add the product or service to the cart.

    You add an item to your shopping cart by clicking the "Add to Cart" button. This action also displays your shopping cart.
    You can remove the item by clicking the Remove button to the left of the item.
    To continue shopping, select a product category from the list.
    You can adjust the quantity of an item by typing the quantity in the item's Quantity field in the shopping cart and clicking the Update button.

  • Step 4: Review checkout summary.

    You can order the items in the shopping cart by selecting the "Proceed to Checkout" button.
    The store will display a read-only list of the shopping cart contents. To proceed with the checkout, click the Continue button.

  • Step 5: Enter order information.

    The application will display a page requesting payment and shipping information.
    Enter any special instructions such as adding a Happy Birthday message to the order.
    Enter order information such as your Billing Address, Shipping Address and payment information.
    If you are shopping as a guest, please make sure that you enter a valid email address so we can send you delivery confirmation.

  • Step 6: Confirm the order information.

    The application will display a read-only page containing your billing and shipping address.
    If you need to change any information, click your browser's Back button and enter the correct information.
    To complete the order, click the Continue button.



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What kinds of payments do the merchants on Merkato Mall accept?

All the merchants on Merkato Mall accept the following payment options:

Option 1: Visa and MasterCard credit cards via our website

If you choose to use a credit card, please Click here for help placing an order using your credit card.

Option 2: Visa and MasterCard credit cards via our website or telephone

If you choose to use this option, please call us and we will process your order immediately over the phone.

Option 3: Electronic check (eCheck) via telephone

Electronic check is a popular internet payment option which is designed to work the same way as a paper check. Your payments come directly from your personal checking account. The bank routing and account numbers printed on the bottom of your paper check, are required to process your payment.

Option 4: PayPal

If you choose to use PayPal, please log in to your PayPal account and send the total amount to cashier@merkatomall.com. PayPal has a demo on how to do this on their website: http://www.paypal.com/us/cgi-bin/webscr?cmd=p/sell/mc/mc_intro. Then you can either call or email us with your order details and we will process your order as soon as we confirm with PayPal.

Option 5: Money Order via mail

If you choose to pay by Money Order, please mail us the money order. Then you can either call or email us with your order details.

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Are the transactions on Merkato Mall secure?

Our website is secured with a 256 bit SSL certificate provided by Thawte which enables encryption between our web server and your browser. Hence, your credit card information will be encrypted before being sent out over the Internet. You can easily verify this by opening the small padlock appears on the taskbar of your browser (Internet Explorer, FireFox, etc.).



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  • Do I have to register to shop on Merkato Mall?

    You can order a product or service on Merkato Mall a guest without logging in by going directly to Step 1 below.
    You can also register with Merkato Mall for free and start shopping by clicking the login link. Registering can make your shopping experience on Merkato Mall even easier by auto-populating order forms and getting promotions via email, to name a few.
    After logging in, you can continue to Step 1 below.




  • What is your return policy?

    We will replace any damaged items delivered in Ethiopia as long as you or the recipient contacts us within 24 hours of delivery. Please provide your order information and reason for the return when you contact us for a replacement.

    For items shipped to addresses outside Ethiopia, we will send a replacement if the item is damaged on its way to destination. So please send us the damaged item to our address and we will send a replacement as soon as we receive it.



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    How can I contact Merkato Mall?

    If you have any questions or problems while placing an order, feel free to contact us via email, telephone or live chat: