How can I contact Merkato Mall?
Yes shipping is free for all products delivered in USA and Addis Ababa, Ethiopia. But products delivered to other cities in Ethiopia or the rest of the world will have extra shipping charges. The shipping cost differs greatly from city to city. So please contact us with your order to figure out the exact amount.
Option 1: See opened merchants' stores in one page.
Option 2: Browse by department.
How do I find a product on a merchant's store on Merkato Mall?
Option 1: Search for the product or service.
You can search for the product by name or description.
If the merchant has a product related to what you searched for, the search will display the results.
Option 2: Browse by category.
You can browse by using the left hand navigation on the merchant's web page
Click on the department of your choice: e.g. Books, Gifts
What kinds of payments do the merchants on Merkato Mall accept?
All the merchants on Merkato Mall accept the following payment options:
Option 1: Visa and MasterCard credit cards via our website
If you choose to use a credit card, please Click here for help placing an order using your credit card.
Option 2: Visa and MasterCard credit cards via our website or telephone
If you choose to use this option, please call us and we will process your order immediately over the phone.
Option 3: Electronic check (eCheck) via telephone
Electronic check is a popular internet payment option which is designed to work the same way as a paper check. Your payments come directly from your personal checking account. The bank routing and account numbers printed on the bottom of your paper check, are required to process your payment.
Option 4: PayPal
If you choose to use PayPal, please log in to your PayPal account and send the total amount to firstname.lastname@example.org. PayPal has a demo on how to do this on their website: http://www.paypal.com/us/cgi-bin/webscr?cmd=p/sell/mc/mc_intro. Then you can either call or email us with your order details and we will process your order as soon as we confirm with PayPal.
Option 5: Money Order via mail
If you choose to pay by Money Order, please mail us the money order. Then you can either call or email us with your order details.
Our website is secured with a 256 bit SSL certificate provided by Thawte which enables encryption between our web server and your browser. Hence, your credit card information will be encrypted before being sent out over the Internet. You can easily verify this by opening the small padlock appears on the taskbar of your browser (Internet Explorer, FireFox, etc.).
You can order a product or service on Merkato Mall a guest without logging in by going directly to Step 1 below.
What is your return policy?
We will replace any damaged items delivered in Ethiopia as long as you or the recipient contacts us within 24 hours of delivery. Please provide your order information and reason for the return when you contact us for a replacement.
For items shipped to addresses outside Ethiopia, we will send a replacement if the item is damaged on its way to destination. So please send us the damaged item to our address and we will send a replacement as soon as we receive it.
If you have any questions or problems while placing an order, feel free to contact us via email, telephone or live chat: